SAP SOLUTION MANAGER

Introduction to Solution Manager

Definition and Benefits

 Evolution of Solution Manager

Roles and Authorization

Content Overview

 Tool Overview

Implementation Tools in Detail

Business Blueprint

Global Template/Rollout Approach

Project Preparation

Realization

Reporting and Other Tool Features

Use of RoadMaps

SAP Solution Manager - Use in Operations

Services Delivery Platform

Solution Monitoring

Support Desk

SAP Solution Manager -Installation 

Configuration Requirements

Hardware and Software Requirements

Installation Procedures

Customizing SAP Solution Manager

 Remote Function Calls (RFCs)

Logical Components

Solution Directory

Early Watch Alert Reporting

Solution Landscape Reporting

Central Performance History (CPH) Integration

Solution Reporting

Service Delivery

Service Plan

Issue Tracking

Expertise on Demand

System Monitoring

Solution Manager Diagnostics

Business Process Monitoring

 Service Level Reporting (SLR) Integration

Interface Monitoring

Service Desk

Change Request Management